Privacy Policy

Last Updated: January 2025

Welcome and thanks for your interest in Trade A Favor (“we”, “us” or “our”), our website at tradeafavor.com, and our application at app.tradeafavor.com (collectively, the “Services”). This privacy policy (“Policy”) describes the information that we gather from you (“Member”, “you” or “your”) as a result of your use of the Services, how we use and disclose such information, and the steps we take to protect such information. By using the Services in any way, including creating an account, you consent to the practices described in this Policy.

1. Types of Information We Collect

We collect the following types of information (collectively, “Member Information”):

a. Personal Information

This is information that can be used to identify a specific person, including:

Name and email address (required for account creation)
Username and profile information you choose to provide
Skills and favors you select to offer or request
Messages and communications with other members
Contact information you voluntarily provide
LinkedIn profile information (if you choose to connect your account in the future)

This information is collected when you register for an account, update your profile, communicate with other members, or contact us through our help form.

b. Payment Information

When you subscribe to our Services, payment information is processed directly by our third-party payment processor, Stripe. We do not store your full credit card numbers, CVV codes, or other sensitive payment details on our servers. We only retain:

The last four digits of your credit card
Card type and expiration date
Billing email address
Subscription status and renewal dates

For more information about how Stripe handles your payment information, please see Stripe’s Privacy Policy.

c. User-Generated Content

This includes:

Favors you offer or request
Messages between members
Any content you post or share through the Services
Feedback and ratings (when this feature is implemented)

d. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences
Ensure security and prevent fraud
Analyze usage patterns to improve our Services

Essential cookies are required for the Services to function properly. You can control non-essential cookies through your browser settings, though this may limit some functionality.

e. Traffic Information

Like most websites, our Services automatically gather certain information and store it in log files, including:

Internet protocol (IP) addresses
Browser type and version
Internet service provider (ISP)
Referring/exit pages
Operating system
Date/time stamps
Clickstream data

We use this information to analyze trends, administer the Services, track users’ movements, and gather demographic information about our user base as a whole.

2. How We Use Your Information

We use Member Information to:

a. Provide and Operate the Services

Create and manage your account
Process your subscription payments
Facilitate favor exchanges between members
Enable communication between members
Send transactional emails (password resets, payment confirmations, favor matches)
Provide customer support

b. Improve and Develop the Services

Analyze usage patterns and trends
Test new features and functionality
Prevent fraud and enhance security
Ensure quality of service

c. Communicate with You

Send important notices about your account or changes to our Services
Respond to your inquiries and support requests
Send occasional updates about new features (you can opt out of these)

3. How We Share Your Information

We do not sell or rent Member Information to marketers or third parties. We may share Member Information in the following circumstances:

a. With Other Members

Your username and selected favors are visible to other members
Messages you send are visible to recipients
Your profile information (excluding email address) may be visible to other members

b. With Service Providers

We share information with trusted third parties who help us operate the Services, including:

Hosting providers (for data storage)
Email service providers (for transactional emails)
Payment processors (Stripe for subscription management)
Analytics providers (to understand usage patterns)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

c. For Legal Reasons

We may disclose Member Information if:

Required by subpoena, court order, or other legal process
Necessary to comply with applicable laws or regulations
We believe in good faith that disclosure is necessary to prevent physical harm, financial loss, or to report suspected illegal activity
Needed to investigate violations of our Terms of Service

d. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, Member Information may be transferred to a successor or acquirer.

e. With Your Consent

We may share your information in other ways if you give us explicit permission.

4. Your Rights and Choices

a. Account Information

You can update your account information at any time by logging into your dashboard. You can also modify your favor selections and profile details.

b. Communication Preferences

You can opt out of non-transactional emails by clicking the unsubscribe link in any marketing email or by contacting us through the help form.

c. Account Deletion

You can request deletion of your account by contacting us through the help form. Please note that:

Some information may be retained for legal or legitimate business purposes
Information you’ve shared with other members (like messages) may remain visible
We may retain anonymized, aggregated data for analytics

d. Data Portability

You can request a copy of your personal information by contacting us through the help form.

e. Cookies

You can manage cookie preferences through your browser settings, though disabling cookies may limit functionality.

5. Data Security

We implement commercially reasonable physical, administrative, and technical safeguards designed to protect Member Information, including:

SSL encryption for data transmission
Secure password requirements
Limited access to personal information (only employees who need it)
Regular security assessments
Secure data storage with encrypted backups

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain Member Information for as long as necessary to:

Provide the Services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

When you delete your account, we will delete or anonymize your information within 90 days, except where retention is necessary for the purposes stated above.

7. Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Services. If we learn we have collected information from a child under 13, we will delete that information promptly. Parents who believe we may have collected information from their child under 13 should contact us immediately.

8. International Users

The Services are hosted in the United States and intended primarily for users located in the United States. If you access the Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using the Services, you consent to this transfer and processing.

9. California Privacy Rights

California residents have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect
Request deletion of personal information
Opt out of the sale of personal information (we do not sell personal information)
Non-discrimination for exercising privacy rights

To exercise these rights, contact us through the help form.

10. Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes by:

Posting the new Policy on this page
Updating the “Last Updated” date
Sending an email notification (for material changes)

Your continued use of the Services after changes indicates acceptance of the updated Policy.

11. Contact Us

If you have questions or concerns about this Policy or our privacy practices, please contact us through our help form at app.tradeafavor.com/taf-help/ or tradeafavor.com/contact/.

Trade A Favor is committed to protecting your privacy and creating a safe environment for meaningful skill exchanges.